Monthly Archives: November 2012

Customer Service Comment

We keep hearing back from our customers about our customer service folks.

Here is the latest:

Thank you so much for your response.  Your customer service department has
already taken care of my request.  In fact, I have already received the
replacement.  I cannot express in words just how satisfied I am as a customer.
Your company’s customer servcice is the epitome of what every company in
America should strive to be.  I know this may seem like an over-the-top comment
but I truly mean it.  It is nice to know that there are companies in America who
still value patronage!

Interesting Terminology

We find it rather odd that Wikipedia, the world’s most-used encyclopedia, does not directly deal with the term “flatware”.  At best, you will be referred to “Tableware” which they go as far as including cutlery.  They state:  “In the United States, tableware is most commonly referred to as dinnerware. Dinnerware can be meant to include glassware, however not flatware.”

We have learned, however, that most people who visit our site (hhtp://cambridgesilversmiths.com) use the key words “flatware” and “silverware” equally.  It suggests that in these times, more and more people are not purchasing silverware like they used to.  Regardless, we are pleased that whichever key word they use, they will still be able to find us.